Product Warranty and Return Information

Warranty

ICRealtime will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year (three years for Digital Video Recorders and complete systems) after the date of shipment.  

Exceptions to this warranty are as noted below:

ICRealtime will warrant all replacement parts and repairs for 90 days from the date of ICRealtime shipment. All goods requiring warranty repair shall be sent freight prepaid to ICRealtime, Fort Lauderdale, Florida. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.  

ICRealtime assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. ICRealtime’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to ICRealtime for such Products. 

In no event will ICRealtime be liable for any special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of ICRealtime or otherwise.  

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.  

If a warranty repair is required, the Dealer must contact ICRealtime at 1-954-772-5327 to obtain a Repair Authorization number (RA), and provide the following information:

1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or ICRealtime invoice number
3. Details of the defect or problem  

If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.  

Method of return shipment shall be the same or equal to the method by which the item was received by ICRealtime.  

Returns

In order to expedite parts returned to the factory for repair or credit, please call the factory at 1-954-772-5327 to obtain an authorization number (CA number if returned for credit, and RA number if returned for repair).

All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid. Ship to the appropriate address below.

If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:

Service Department
ICRealtime, Inc.

5811 N Andrews Way

Ft. Lauderdale, FL 33309

If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are instructed to return goods to the USA, you may do one of the following:

If the goods are to be sent by a COURIER SERVICE, send the goods to:

Service Department - Overseas

ICRealtime, Inc.

5811 N Andrews Way

Ft. Lauderdale, FL 33309

USA